PAIA manual
DIALE Consulting (Pty) Ltd's manual under section 51 of the Promotion of Access to Information Act (PAIA). Compiled 30 October 2026.
1. What this manual is for
It explains which records DIALE holds, which you can have without a formal request, how to request others, who to contact, and how DIALE processes personal information.
2. Contact details
- Information Officer (head of the company)
- Name to be added
- Deputy Information Officer
- None designated yet
- Access to information e-mail
- info@diale.co.za
- Phone
- 087 265 3889
- Physical and postal address
- 16 Puffback Street, Centurion, Gauteng, 0157
- Website
- DIANO IT (this site)
3. The Information Regulator's guide
The Information Regulator publishes a guide on how to use PAIA, in every official language and in braille. You can get it from the Regulator's website, from the Regulator (Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191; enquiries@inforegulator.org.za), or inspect a copy in English at DIALE's office during business hours. Ask us if you need it in another official language.
4. Records available without a request
| Record | On the website | On request |
|---|---|---|
| Company name, registration, VAT and CSD numbers, address | Yes (About DIALE) | Yes |
| Products, prices and terms | Yes | Yes |
| Privacy policy and this manual | Yes | Yes |
| Your own agreements, invoices and support calls | Yes, in the Client Portal | Yes |
5. Records kept under other laws
- Companies Act 71 of 2008: memorandum of incorporation, registers of directors and securities.
- Tax Administration Act 28 of 2011 and Value-Added Tax Act 89 of 1991: tax and VAT records.
- Financial Intelligence Centre Act 38 of 2001: client verification records.
- Consumer Protection Act 68 of 2008 and Electronic Communications and Transactions Act 25 of 2002: sales and online transaction records.
- Basic Conditions of Employment Act 75 of 1997 and Labour Relations Act 66 of 1995: employment records.
- National Credit Act 34 of 2005: credit records, once DIALE offers credit.
6. Subjects on which DIALE holds records
- Company: statutory records, minutes, policies.
- Finance: accounts, invoices, payment records, tax.
- Clients: applications and verification documents, agreements, orders, support calls, job cards.
- Equipment: the rental fleet, its condition, location reports and wipe certificates.
- People: employees, vetted subcontractors and their vetting.
- Suppliers: agreements and orders.
7. Processing of personal information
The purposes, the people whose information DIALE processes, who receives it, transfers outside South Africa and the security measures are set out in the privacy policy, which forms part of this manual.
8. How to request a record
- Complete the prescribed request form (Form 2), available from the Information Regulator's website, and send it to the Information Officer.
- Say which record you want and how you want access, and give enough detail to identify it. If you ask on someone else's behalf, show your authority.
- Pay the prescribed request fee, if any (not payable for your own personal information). An access fee may also apply for searching, preparing and copying records.
- DIALE replies within 30 days. This may be extended once, by up to 30 days, as PAIA allows. If DIALE refuses, it gives the reasons and explains how to challenge the decision.
9. Where to get this manual
On this website; at DIALE's office for inspection during business hours; from the Information Officer on request (the prescribed copying fee applies); and from the Information Regulator.
10. Updates
DIALE reviews this manual at least once a year and whenever its records or processing change. Issued by the Information Officer.
Version 0.1, 30 October 2026. DIALE Consulting (Pty) Ltd, registration 2020/124968/07. See also: Terms · Privacy policy · PAIA manual · Returns and cancelling · Complaints · About DIALE